FAQ

How often are new Charm Drops released?

Our limited charms are released once a month in an exclusive drop. The exact date and time are always announced in advance via our newsletter and Instagram – so stay tuned to make sure you don't miss out!

Will sold-out charms ever be available again?

Our charms are limited edition, meaning they won't be reproduced after the initial release. If there's a restock, you'll be the first to know via our email newsletter.

Is there a way to reserve a charm in advance?

Unfortunately not! Our drops operate on a "first come, first served" basis. This means that charms are only secured after successful payment. We recommend being ready at the drop time to secure your desired piece.

I added a charm to my shopping cart, but didn't pay in time.

We're sorry! Our charms are very limited and highly sought after, therefore it's a "first come, first served" system.

Important: Items in the shopping cart are not reserved, but only temporarily stored.